Exchanges & Returns
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We accept returns within 10 days from the delivery date for online purchases or purchase date for retail purchases (i.e. pop up shops).
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Items returned must be in original condition with tags attached.
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Merchandise must be unworn, unaltered, and unwashed.
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Footwear must be returned in their original shoebox and placed in a shipping box.
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We reserve the right to deny a refund if the item(s) returned are not in original condition or do not meet our quality standards.
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Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
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Items marked as FINAL SALE cannot be returned or exchanged.
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Shipping charges are non-refundable.
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Popella Shop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.