Exchanges & Returns

• We accept returns within 10 days from the delivery date for online purchases or purchase date for retail purchases (i.e. pop up shops).

• Items returned must be in original condition with tags attached.

• Merchandise must be unworn, unaltered, and unwashed.

• Footwear must be returned in their original shoebox and placed in a shipping box.

• We reserve the right to deny a refund if the item(s) returned are not in original condition or do not meet our quality standards. 

• Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.

• Items marked as FINAL SALE cannot be returned or exchanged. 

• Shipping charges are non-refundable.

• Popella Shop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.